Warranty Information

GLASPRO, INC deals directly with Authorized GLASPRO Dealers on any warranty and customer service issues. That's why you need to go back to the Surf Shop you purchased the board from. GLASPRO, INC. will replace any board which is defective due to materials or workmanship for a period of 60 days from purchase. No other warranty is expressed or implied. All claims must be accompanied by proof of purchase.

Warranty Procedure

Step One:

Evaluate the validity of the claim.
  • Was the product purchased in the last 2 months? Proceed to Step two...
  • Does the damage appear to be attributable to defective materials or workmanship? Proceed to Step two...
  • Does the damage appear to be due to impact, abuse, negligence, or reactions to heat or solvents. Sorry, not covered under warranty, proceed to skimboard maintenance tips.

Step Two:

Immediately bring the product to the SURF SHOP or STORE where it was purchased. If for some reason the surf shop can't be visited. THEN contact us for a Return Authorization (RA) Number.
  • Call 941-488-4586 x102.
  • Tell us WHAT you are sending back-describe the product.
  • Tell us WHY you are sending it back-describe the problem.
  • Record the RA# and details for future reference.

Step Three:

Pack and ship the product immediately!
  • Include the original proof of purchase (receipt).
  • Include a brief description of what happened and the RA#.
  • Mark the defect clearly with a piece of masking tape.
  • Print the RA# clearly on the outside of the box.
    Ship the claim to:
    Glaspro, Inc.
    Attention: Warranty RA#______________
    101 Pond Cypress Road
    Venice, FL 34292

Customers are responsible for shipping charges to Glaspro, Inc. When received, the claim will be handled in one of the following ways:

-If the returned product is within the valid warranty period of 60 days and judged by Glaspro, Inc to be defective, we will repair or replace the product.
-If the problem is determined to be not covered under warranty but can be repaired, we will call with a quote, and to get authorization to proceed with the repair.
-If the problem is not covered under warranty nor repairable, the product will be returned as is. Street addresses and phone numbers are required. We cannot return ship to a PO Box.