Help & FAQs - Orders & Shipping

Common Questions    Orders & Shipping    Returns & Exchanges    Warranty

Ground Rates for Boards, Softgoods and Apparel 

Rates on boards are calculated during the checkout process.  Flat rate shipping for hats and apparel is $4.00.  Traction pads are $6.00. Standard Shipping is not available for residents of Alaska & Hawaii.

Expedited Rates


Expedited rates are calculated during checkout.  We ship Fed Ex for all priority shipments.


Gift Cards

Gift cards are digital and delivered via e-mail.  Redeem gift cards with provided code.

When will my oder ship?

All orders usually ship within 48 hours once the order has been placed.  Orders ship Monday through Thursday excluding Holidays.  You will receive a shipping conformation email with tracking number once the order has shipped from our factory.

Do you ship to my country?

Yes.  Please contact us directly at for the most accurate shipping quote.  Shipping cost does not include any import duties and taxes your country may charge.  


Payment & Billing

Accepted Forms of Payment:

We accept all major credit cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB, Zap Skimboards Gift Cards and PayPal.  We are unable to process Visa or MasterCard Prepaid Gift Cards.

Timing of Billing:

Your credit card will only be charged once your order has shipped.

Out of Stock Items:

If and item ordered becomes out of stock, you will receive an email detailing the item in question.  You will not be charged for the item.

Do I have to Pay Sales Tax?

Only residents in Florida are required to pay sales tax.